EFFECTIVE WORKFORCE INFORMATION

BASIC SAFETY, HEALTH AND ENVIRONMENTAL ISSUES 

Those learners who acquire the outcomes of this course will know about and be able to maintain basic safety, health and environmental requirements.

The qualifying learner is able to:

  • Identify, recognise and describe safety and health statutory requirements and responsibilities
  • Follow and observe safety, health and environmental requirements
  • Implement good hygiene and housekeeping practices
  • Recognise and report hazardous situations

Description

The course consists of the following lessons:

  • Lesson 1 – Statutory rights and responsibilities
  • Lesson 2 – Safety representatives
  • Lesson 3 – Health and Safety Structures
  • Lesson 4 – Health and Safety Procedures
  • Lesson 5 – Hazardous Situations
  • Lesson 6 – Environmental and Waste Regulations
  • Lesson 7 – Personal Protective Equipment
  • Lesson 8 – Risks in the Workplace Machinery and Equipment
  • Lesson 9 – Risks in the Workplace Working Conditions
  • Lesson 10 – Risks in the Workplace the Human Factor
  • Lesson 11 – Identifying and Reporting Safety Discrepancies
  • Lesson 12 – Environmental Legislation
  • Lesson 13 – Waste Control
  • Lesson 14 – Emergency Procedures
  • Lesson 15 – Alarms and Evacuation Procedures
  • Lesson 16 – Housekeeping Standards and Procedures 1
  • Lesson 17 – Housekeeping Standards and Procedures 2
  • Lesson 18 – Hygiene and Wellness
  • Lesson 19 – Reporting Housekeeping and Hygiene Non-conformances

BUSINESS EMPLOYMENT RELATIONS 

Those learners who achieve the outcomes of this course will be able to demonstrate an understanding of employment relations in an organisation.

The qualifying learner is able to:

  • Contribute to the effective functioning of an organisation by understanding the roles of various stakeholders in the organisation, and understanding agreements, policies and procedures related to employment in the organisation.

Description

The course consists of the following lessons:

Module 1 – Stakeholders in an organisation

  • Topic 1: Understanding the business environment
  • Topic 2: Identifying stakeholders
  • Topic 3: Stakeholder interests
  • Topic 4: Stakeholder analysis

 

Module 2 – Policies and procedures

  • Topic 1: Policies in the workplace
  • Topic 2: Behaviour in the workplace
  • Topic 3: Disciplinary procedures
  • Topic 4: Grievance procedures

 

Module 3 – Employment related agreements

  • Topic 1: Employment contracts
  • Topic 2: Other agreements
  • Topic 3: Workers’ compensation and collective agreements
  • Topic 4: Basic Conditions of Employment Act (BCEA)

BUSINESS ENGLISH

Those learners who acquire the outcomes of this course will be able to write/present for a defined context.

The qualifying learner is able to:

  • Write for a specific purpose, audience and context
  • Use grammatical structures and writing conventions to produce coherent and cohesive texts for specific contexts
  • Adapt language to suit context
  • Draft and edit own writing.

Description

The course consists of the following lessons:

Module 1 – Communicating in the Workplace: the landscape

  • Topic 1: Features of Workplace Communication
  • Topic 2: Business English
  • Topic 3: Using Business Terminology
  • Topic 4: Using Foundational Skills: sentences
  • Topic 5: Using Foundational Skills: paragraphs

 

Module 2 – Understanding and producing Business Texts

  • Topic 1: Using Process Skills
  • Topic 2: Working with emails
  • Topic 3: Writing Business Letters
  • Topic 4: Reviewing Reading Skills
  • Topic 5: Summarising
  • Topic 6: Meetings

 

Module 3 – Refining your Communication Skills

  • Topic 1: Reading and Writing Proposals
  • Topic 2: Reading and Writing Reports
  • Topic 3: Checking on Style and Content
  • Topic 4: Interacting Verbally
  • Topic 5: Speaking and Presenting

BUSINESS MATHS

Those learners who acquire the outcomes of this course will be able to use mathematics to investigate and monitor the financial aspects of personal, business and national issues.

The qualifying learner is able to:

  • Use mathematics to plan and control personal and/or household budgets and income and expenditure.
  • Use simple and compound interest to make sense of and define a variety of situations including investments, stokvels, inflation, appreciation and depreciation.
  • Investigate various aspects of financial transactions including costs, prices, revenue, cost price, selling price, loss and profit.

 

Description

The course consists of the following lessons:

Module 1 – Business Income and Expenditure

  • Topic 1: Working with percentages in business contexts (Part 1)
  • Topic 2: Working with percentages in business contexts (Part 2)
  • Topic 3: The need to keep careful financial records
  • Topic 4: Sales, Cost of Sales and Gross Profit
  • Topic 5: Selling Costs and Operating Profit, Profit before and after Tax, Dividends and Retained Earnings
  • Topic 6: The complete Income Statement

 

Module 2 – Applications of simple and compound interest

  • Topic 1: Simple interest
  • Topic 2: Compound interest
  • Topic 3: Evaluating the costs of products and services
  • Topic 4: Hire Purchase Agreements
  • Topic 5: Savings, investments and inflation
  • Topic 6: Appreciation and depreciation

 

Module 3 – Personal finance and budgets

  • Topic 1: Interpreting personal financial information
  • Topic 2: Developing and using personal budgets
  • Topic 3: Studying and revising personal budgets
  • Topic 4: Drawing up and monitoring a personal budget
  • Topic 5: Looking at the national budget

BUSINESS SKILLS

Those learners who acquire the outcomes of this course will be more effective in a business environment.

The qualifying learner is able to:

  • Plan and organise their own work
  • Establish and maintain working relationships
  • Maintain files and records.

 

Description

The course consists of the following lessons:

Module 1 – Planning and organising

  • Topic 1: Understanding the business environment
  • Topic 2: Planning aids to plan and monitor work
  • Topic 3: Prioritising tasks
  • Topic 4: Dealing with changing priorities
  • Topic 5: Meeting deadlines
  • Topic 6: Managing demands and deadlines

 

Module 2 – Working relationships

  • Topic 1: Working as a team
  • Topic 2: Dealing with internal and external customers
  • Topic 3: Commitments and timescales
  • Topic 4: Requesting advice or assistance
  • Topic 5: Organisational and departmental pride
  • Topic 6: Confidentiality and data protection

 

Module 3 – Record Keeping

  • Topic 1: Information sorting, handling and storage
  • Topic 2: Understanding the filing system
  • Topic 3: Document storage
  • Topic 4: Document tracking
  • Topic 5: Archiving/destroying information
  • Topic 6: Document storage modernisation

DIVERSITY WITHIN DIFFERENT RELATIONSHIPS IN SOCIETY 

This course is for any learner who wishes to gain knowledge and handle diversity within various different relationships in South African society.

The following topics are covered:

  • Identifying aspects of diversity within South African society.
  • Demonstrating knowledge of diversity within different relationships.
  • Recognising the roles and responsibilities of the individual in these relationships.
  • Identifying ways and techniques for forming positive relationships.

Description

The course consists of the following lessons:

  • Lesson 1 – Living in a diverse society
  • Lesson 2 – Language Diversity
  • Lesson 3 – Cultural Diversity
  • Lesson 4 – Healthy Relationships
  • Lesson 5 – Negative Relationships
  • Lesson 6 – Setting boundaries
  • Lesson 7 – Relationships based on principles of Human Rights
  • Lesson 8 – Promoting Positive Relationships

EMPLOYER EMPLOYEE RELATIONSHIP

Learners are taught all about the rights and expectations of both employer and employee.

The qualifying learner is able to:

  • Describe the roles and contribution of the employee and the employer.
  • Describe the rights and responsibilities of the employee and the employer.
  • Demonstrate a basic knowledge of the relevant portions of company rules, policies and procedures.
  • Explain employment contracts and their purpose.

Description

The course consists of the following lessons:

  • Lesson 1 – The Employment Equity Act (No. 55 of 1998)
  • Lesson 2 – The roles, rights, contributions and responsibilities of the employee
  • Lesson 3 – The roles, rights, contributions and responsibilities of the employer
  • Lesson 4 – Leave
  • Lesson 5 – Timekeeping
  • Lesson 6 – Communication channels, options for resolving problems
  • Lesson 7 – Disciplinary and grievance procedures
  • Lesson 8 – Safety
  • Lesson 9 – Employment contracts and their purpose

INAPPROPRIATE BEHAVIOUR

Learners are taught about inappropriate behaviours in the workplace and how to deal with them.

A learner will cover the following topics:

  • Describe the effects of various substances for the individual
  • Describe the effects of various substances and the implications of their use on the workplace
  • Describe inappropriate behaviour such as sexual harassment and discrimination
  • Describe inappropriate behaviour such as bullying and fighting
  • Describe different reporting systems such as reporting channels, counseling options, responsibility and confidentiality

Description

The course consists of the following lessons:

  • Lesson 1 – Drugs and their effects
  • Lesson 2 – The effects of drug abuse
  • Lesson 3 – Sexual harassment in the workplace
  • Lesson 4 – Other inappropriate behaviour in the workplace
  • Lesson 5 – Responding to inappropriate behaviour in the workplace
  • Lesson 6 – Reporting inappropriate behaviour in the workplace

MANAGE PERSONAL FINANCES

This course is for all learners earning a salary. It covers the skills needed to manage money effectively and to plan the spending of that money responsibly.

A learner will cover the following topics:

  • Understanding personal finance.
  • Planning and preparing a personal budget.
  • Operating a personal bank account

Description

The course consists of the following lessons:

  • Lesson 1 – What is personal finance?
  • Lesson 2 – Money in society
  • Lesson 3 – Financial planning
  • Lesson 4 – My wants and needs
  • Lesson 5 – My expenses
  • Lesson 6 – My income
  • Lesson 7 – My payslip
  • Lesson 8 – Financial institutions
  • Lesson 9 – Methods of financing
  • Lesson 10 – Doing my banking
  • Lesson 11 – Safety with banking
  • Lesson 12 – Setting personal goals
  • Lesson 13 – Drawing up my budget

PLAN TO MANAGE YOUR TIME 

This course is for any learner who needs to manage time in a responsible and effective way in everyday life situations.

A learner will cover the following topics:

  • Set realistic goals for tasks and activities
  • Prioritise tasks and activities in order to plan time
  • Draw up a plan/schedule to organise tasks and activities
  • Carry out tasks and activities as planned

Description

The course consists of the following lessons:

  • Lesson 1 – Goal setting
  • Lesson 2 – Turning goals into actions
  • Lesson 3 – Where will I find the time to do it all?
  • Lesson 4 – Where should I start?
  • Lesson 5 – Drawing up a plan to organise tasks and activities
  • Lesson 6 – Getting things done
  • Lesson 7 – Did it work?

PREPARE ONESELF FOR EMPLOYMENT

This course is for any learner who needs to prepare for the world of work in terms of career opportunities and finding employment.

A learner will cover the following topics:

  • Explore work opportunities in the formal and informal sectors of the economy.
  • Identify opportunities for their own employment.
  • Select an appropriate training programme to access their chosen employment.
  • Demonstrate the ability to apply for employment.

Description

The course consists of the following lessons:

  • Lesson 1 – I need a job
  • Lesson 2 – Where to look?
  • Lesson 3 – Deciding on a career
  • Lesson 4 – What is a good fit for me?
  • Lesson 5 – How do I prepare for the job?
  • Lesson 6 – What training do I need and where can I get it?
  • Lesson 7 – My Curriculum Vitae (CV)
  • Lesson 8 – Prepare for the interview

SELF MANAGEMENT PRACTICES

This course is designed to encourage healthy life and work competencies that increase individual effectiveness and benefit both employer and worker. (2 days)

A learner will cover the following topics:

  • Maximise use of time
  • Manage anger to enhance personal effectiveness
  • Organise oneself for work
  • Apply stress management techniques

Description

The course consists of the following lessons:

  • Lesson 1 – Time is valuable
  • Lesson 2 – Plan your time
  • Lesson 3 – Understanding anger
  • Lesson 4 – Dealing with anger
  • Lesson 5 – Workplace behaviour
  • Lesson 6 – Working together
  • Lesson 7 – Understanding stress
  • Lesson 8 – Managing stress

UNDERSTANDING HIV AIDS

This course is for any learner who needs to demonstrate an understanding of sexuality and sexually transmitted infections (STIs), including HIV/AIDS. This course also provides learners with an understanding of the impact of these infections on oneself, the workplace and society in general. The course content is aimed at encouraging a healthy lifestyle.

A learner will cover the following topics:

  • Demonstrate an understanding of sexuality.
  • Demonstrate an understanding of the nature, transmission and prevention of sexually transmitted infections including HIV/AIDS.
  • Describe possible means for coping with and managing STIs, including HIV/AIDS.
  • Describe the human rights of individuals living with HIV/AIDS and other STIs.

Description

The course consists of the following lessons:

  • Lesson 1 – What are STIs?
  • Lesson 2 – How are STIs spread?
  • Lesson 3 – How can the spreading of STIs be prevented?
  • Lesson 4 – VCT and support for those infected and affected
  • Lesson 5 – How can STIs and HIV/AIDS be treated?
  • Lesson 6 – Human rights and HIV/AIDS & other STIs

SUBSTANCE ABUSE AND DEPENDENCY

This course was designed to create and enhance learners’ awareness of the effects of substance abuse and addiction, as well as information about how and where help can be obtained.

The qualifying learner is capable of:

  • Describing substance abuse and the processes leading towards addiction.
  • Identifying the most frequently abused substances and their short-term effects.
  • Describing the long-term effects of substance abuse on the individual and others.
  • Explaining how to access support structures in the community.

Description

The course consists of the following lessons:

  • Lesson 1 – What is Substance Abuse?
  • Lesson 2 – How Does It Happen?
  • Lesson 3 – Short Term Effects
  • Lesson 4 – Long Term Effects
  • Lesson 5 – Getting Help

This course establishes a foundational understanding of the importance and the impact of customer service.

A learner will cover the following topics:

  • Explaining the relationship between business and the customer.
  • Providing customer satisfaction.
  • Solving problems that may lead to customer dissatisfaction.
  • Displaying appropriate behaviour when interacting with customers.

Description

The course consists of the following lessons:

  • Lesson 1 – What is customer service?
  • Lesson 2 – Who are our customers
  • Lesson 3 – Role of Individuals in Customer Service
  • Lesson 4 – Business and Customer Service
  • Lesson 5 – Customer Satisfaction
  • Lesson 6 – Impact of Business Competition
  • Lesson 7 – Personal Performance and Organisational Standards
  • Lesson 8 – Problem Solving
  • Lesson 9 – Dealing with Customers
  • Lesson 10 – Role of Organisation’s Representative

UNDERSTANDING YOUR PAYSLIP

This course will help the learner to read, interpret and understand the information contained on a payslip.

A learner will cover the following topics:

  • Identify and explain the income and the work-related and personal deductions
  • Explain any other information that appears on the payslip
  • Describe how to obtain help if a mistake is suspected
  • Discuss the concept of confidentiality with regard to payslip information

Description

The course consists of the following lessons:

  • Lesson 1 – Income and deductions
  • Lesson 2 – Payslips
  • Lesson 3 – Verify payslip calculations
  • Lesson 4 – How to obtain help to correct a mistake
  • Lesson 5 – Keeping it confidential

VALUES AND ETHICS

This course explains values and ethics in the workplace. It is designed to assist learners in maintaining a harmonious workplace where people have a better understanding of each others’ ethics and value systems.

A learner will cover the following topics:

  • Reflect upon a value system
  • Explore the need for ethics in the workplace
  • Respect the values of others in the workplace
  • Identify areas where value conflicts could occur in a specific context

Description

The course consists of the following lessons:

  • Lesson 1 – Values
  • Lesson 2 – Value systems
  • Lesson 3 – Ethics
  • Lesson 4 – Ethics in the workplace (Part 1)
  • Lesson 5 – Ethics in the workplace (Part 2)
  • Lesson 6 – Values, ethics and diversity
  • Lesson 7 – Values, ethics and conflict

WORKING IN A TEAM

Learners who achieve the outcomes of this course will be able to understand the role of the individual in a team context and the importance of teamwork. Learners will be better equipped to participate in meetings and interact with team members.

The qualifying learner is able to:

  • Demonstrate knowledge of the concepts of team, team players and teamwork
  • Discuss and explain individual and team performance
  • Participate in meetings
  • Interact with team members

Description

The course consists of the following lessons:

  • Lesson 1 – What is a Team?
  • Lesson 2 – Team Members
  • Lesson 3 – The Team Player
  • Lesson 4 – Effective Teamwork
  • Lesson 5 – Team and Individual Performance Part 1
  • Lesson 6 – Team and Individual Performance Part 2
  • Lesson 7 – Team Meetings
  • Lesson 8 – Team Interaction

INVIGILATOR TRAINING PROGRAMME

Anyone wishing to invigilate examinations for Benchmark Assessment Agency is required to successfully complete this training course.

Description

The course consists of the following lessons:

  • Topic 1 – Introduction to invigilation
  • Topic 2 – What to do before the exam starts
  • Topic 3 – What to do during the examination
  • Topic 4 – What to do after the examination
  • Topic 5 – Irregularities

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