Business Skills

R570.00

(NQF Level 4 – US 110021)

Those learners who acquire the outcomes of this course will be more effective in a business environment.

The qualifying learner is able to:

  • Plan and organise their own work
  • Establish and maintain working relationships
  • Maintain files and records.

 

SKU: 110021 Categories: ,

Description

The course consists of the following lessons:

Module 1 – Planning and organising

  • Topic 1: Understanding the business environment
  • Topic 2: Planning aids to plan and monitor work
  • Topic 3: Prioritising tasks
  • Topic 4: Dealing with changing priorities
  • Topic 5: Meeting deadlines
  • Topic 6: Managing demands and deadlines

Module 2 – Working relationships

  • Topic 1: Working as a team
  • Topic 2: Dealing with internal and external customers
  • Topic 3: Commitments and timescales
  • Topic 4: Requesting advice or assistance
  • Topic 5: Organisational and departmental pride
  • Topic 6: Confidentiality and data protection

Module 3 – Record Keeping

  • Topic 1: Information sorting, handling and storage
  • Topic 2: Understanding the filing system
  • Topic 3: Document storage
  • Topic 4: Document tracking
  • Topic 5: Archiving/destroying information
  • Topic 6: Document storage modernisation

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